Panorama and Point Cloud Views Issue in IVION

Incident Report for NavVis

Resolved

Dear IVION Users,

We're happy to inform you that we've resolved the issue affecting the stability of the Panorama and Point Cloud Views.

Thank you for your cooperation during our investigation and monitoring phases.

If you're experiencing further issues: Please Restart your Instance.

Instructions to Restart Instance: (https://knowledge.navvis.com/docs/instance-management#stop-and-restart-instance)

If after restarting, you're still experiencing issues, please reach out to Support at Support@navvis.com

Best,

NavVis Team
Posted Aug 27, 2025 - 17:42 UTC

Update

Dear IVION Users,

We're happy to inform you that we've resolved the issue affecting the stability of the Panorama and Point Cloud Views.

Thank you for your cooperation during our investigation and monitoring phases.

If you're experiencing further issues: Please Restart your Instance.

Instructions to Restart Instance: (https://knowledge.navvis.com/docs/instance-management#stop-and-restart-instance)

If after restarting, you're still experiencing issues, please reach out to Support at Support@navvis.com

Best,

NavVis Team
Posted Aug 27, 2025 - 17:41 UTC

Monitoring

Dear IVION Users,

The fix has been deployed, and our team is now closely monitoring the situation to ensure that the resolution is effective. During this monitoring phase, we aim to confirm the stability of the Panorama and Point Cloud views.

Thank you for your continued patience.
Posted Aug 27, 2025 - 14:05 UTC

Investigating

Dear IVION Users,

We’re currently experiencing an issue where the Panorama and Point Cloud views may not display in some IVION instances. Our team has identified the root cause and is actively working on implementing a solution. We appreciate your patience during this time.

Thank you for your understanding.
Posted Aug 27, 2025 - 11:27 UTC
This incident affected: Platform (NavVis IVION).